Frequently asked questions
What is the return policy?
At Nayelle, the health, safety, and satisfaction of our customers are our top priorities.
Due to hygiene reasons, all swimsuit purchases are final and cannot be returned or exchanged.
If you receive a swimsuit with a manufacturing defect or the wrong item, please contact us within 48 hours of receiving your order by emailing contact.nayelle@gmail.com. Kindly include your order number, a description of the issue, and clear photos of the product so we can review your request promptly. Requests submitted after 48 hours of delivery may not be eligible for review.
Thank you for your understanding and for helping us maintain the highest hygiene standards for all of our customers.
When will I get my order?
At Nayelle, we work quickly to process and ship your order as soon as possible. Orders are typically delivered within 5 business days from the date your order is confirmed.
Once your order has been shipped, you will receive a confirmation email with your shipping details and any available tracking information.
Please note that delivery times are estimated and may vary slightly due to public holidays, peak seasons, weather conditions, or other circumstances beyond our control.
If you have any questions regarding your order or delivery, please contact us at contact.nayelle@gmail.com, and we'll be happy to assist you.
How do I find the right size for me
We recommend referring to our Size Guide before placing your order to ensure the best fit. Our swimwear is true to size, so you can confidently choose your usual size.
If you're between sizes or need additional sizing assistance, feel free to contact us, and we'll be happy to help you find your perfect fit.
How Does the Swimwear Provide Modest Coverage?
Our swimwear is thoughtfully designed to offer both comfort and confidence. Each piece features full bust coverage, padded cups for added support and shape, and built-in shorts beneath the skirt for extra coverage and ease of movement, allowing you to enjoy your time in and around the water with confidence.
What Material Is the Swimwear Made Of?
Our swimwear is made from high-quality, durable fabric that is designed for comfort, performance, and long-lasting wear. The material is fast-drying, stretchy, lightweight, and comfortable, making it ideal for swimming, beach days, and other water activities.